FAQs

 

What types of products does PinkEden offer?

PinkEden specializes in a curated selection of luxurious and innovative pleasure products. Our offerings include elegantly crafted items such as the Rose Vibrator and the Tongue Licking Vibrator, designed to enhance intimate experiences and cater to diverse desires.

How can I ensure my privacy when purchasing from PinkEden?

We prioritize customer privacy and discretion in all transactions. All orders are packaged discreetly, and billing statements will not disclose the nature of the products purchased. Additionally, our website employs secure payment methods to protect your personal information.

What is your return policy for pleasure products?

We have a 30-day return policy, which allows customers to request a return within 30 days of receiving their item. To be eligible for a return, products must be unused, in their original packaging, and accompanied by proof of purchase. Certain items, such as personal care goods, are non-returnable for hygiene reasons.

How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Do you offer exchanges for your products?

We do not facilitate direct exchanges. The most efficient way to obtain a different item is to return the original product and, once the return is accepted, make a separate purchase for the new item.

What should I do if my product arrives damaged or defective?

If your order arrives damaged or defective, please contact us immediately. We will evaluate the issue and work to resolve it promptly. It is important to inspect your order upon receipt to ensure that any issues are reported in a timely manner.

Are there any exceptions to your return policy?

Yes, certain items are non-returnable, including personal care goods, perishable items, and products marked as final sale. If you have questions regarding a specific item, please reach out to us for clarification.

What shipping options are available for my order?

We offer various shipping options to accommodate our customers' needs. Shipping times and costs may vary based on your location and the selected shipping method. You will be provided with shipping details during the checkout process.

How can I contact PinkEden for further inquiries?

You can reach us via email at alwayspinkeden@gmail.com. We are committed to addressing any questions or concerns you may have regarding our products or services.